By expanding the FAQ to include missing information, adding additional questions and answers, and reordering the questions in a logical manner, we aim to provide comprehensive and organized information to our customers, ensuring a smooth and satisfactory moving experience.

General:

Q: What type of truck do you use?

A: At YoozMove, we currently utilize 16-foot box trucks for all our moving services. Our trucks come fully equipped with professional moving pads, dollies, toolkits, bungees, and everything necessary to ensure your belongings are transported safely. Additionally, each truck is equipped with a heavy-duty loading ramp.

Q: How much can you fit into a truck?

A: Our 16-foot box trucks are typically capable of accommodating the equivalent of a 1,200 square foot home and 26-foot box truck roughly accommodates 1,800 square foot home. However, the actual capacity may vary depending on individual items and packing configurations. As a general rule of thumb, this estimation serves as a good guideline.

Q: How far in advance do I need to book?

A: The advance booking timeframe depends on the time of year and our peak periods. Weekends, summers, and the end or beginning of each month are typically our busiest times. If you plan to move during these periods, we recommend contacting us as soon as possible, ideally with at least two weeks’ notice. It’s worth noting that we do not require a deposit or charge a cancellation fee, so securing a date early, even if you anticipate the need to reschedule, is advisable. For moves during weekdays or our off-peak season, we generally have more availability. Nevertheless, we still recommend contacting us as early as possible. If you require last-minute assistance, don’t hesitate to reach out, and we’ll do our best to accommodate your needs.

Q: What happens if my movers arrive late?

A: We strive to maintain punctuality; however, in the event that we arrive after the designated time window, we offer a $40 deduction from your bill. Furthermore, for every additional hour of delay, we provide an additional $20 deduction.

Q: Can I help the movers?

A: While your cooperation and assistance are appreciated, it’s important to ensure that non-professionals do not hinder the efficiency of the moving process. The best way to contribute on moving day is by clearly communicating which items are being moved and indicating any items that are staying. Additionally, being prepared and organized in terms of knowing where everything is going helps streamline the process. We kindly request that customers keep children and pets away from potential hazards to maintain their safety. If you have a strong desire to participate physically, you may assist with one-man items like boxes and miscellaneous items. However, for liability reasons, customers are not permitted to enter the moving truck or participate in lifting any two-man items. If you choose to assist with heavy lifting, please leave the items outside the truck for our movers to handle the appropriate protection and placement.

Q: What about pets on move day?

A: We understand that moving can be stressful for pets. To ensure their well-being, we recommend either arranging for a pet-sitter on move day or designating a closed, preferably empty room in your home where they can remain undisturbed during the process.  Alternatively, you can leave your pet at a friend’s house.

Q: How do I file a damage claim?

A: Our utmost priority is to transport your items from their origin to their destination in the same condition they left in. In the event that damage occurs during the move, and it is our responsibility, we will take the necessary steps to rectify the situation. Our movers are trained to identify and report any damages as they occur. They will initiate a damage claim, offering an immediate settlement if feasible, or informing our back office about the details for further follow-up. However, if you notice any damage that was not initially identified, we kindly request that you inform us promptly. The best way to do so is by providing us with quick photographs of the damage from multiple angles, along with detailed information about the item (price, model number, manufacturer, etc.). This allows us to assess the best course of action to repair or replace the damaged item.

Q: What can I do to ensure that my belongings end up in the correct spot at the end of the move?

A: Being present at the destination address and providing clear instructions will significantly contribute to a smooth moving process and ensure that your belongings are placed in their intended locations. Properly labeling each box with a simple system like “BR1” (Bedroom 1) and ensuring the label is visible on at least two sides of the box helps our movers identify the appropriate rooms. Additionally, you can place post-it notes labeled with room names near the entry doors of each destination room to assist our movers in keeping track. Rest assured, our movers will conduct a walkthrough at the end of the move to ensure your satisfaction with the placement. If you require any adjustments, please don’t hesitate to request them before our movers depart.

Q: Do I need to empty out my filing cabinets when I move?

A: Yes, we kindly ask that you empty all items from your filing cabinets before the move commences. Leaving items inside the cabinets increases the risk of damage during transportation.

Q: Can I leave clothing in my dresser drawers when I move?

A: To ensure the safety and structural integrity of your dressers, we recommend removing all items, including clothing, from the drawers. Most dressers are not designed to withstand the added weight during transportation. Additionally, please ensure that small miscellaneous items such as glasses and jewelry are also removed. As furniture items may be tilted or turned over for safe moving, these small items can become lost or damaged if left inside the dresser.

Q: Can I ride in the cab of the moving truck with the movers?

A: For liability reasons, we are unable to transport customers in our trucks. If you require transportation between locations, we recommend arranging for a ride with a friend or utilizing a taxi, Uber, or Lyft service.

Q: Are there any items I should move myself?

A: While our professional movers are well-equipped to handle most items, there are certain items we recommend customers handle themselves if possible. These items include cash, gift cards, prescription medication, super fragile breakables, and lamp shades, among others. By personally transporting these items, you can ensure their safety and avoid any potential mishaps.

Q: What happens if there is bad weather on my move day?

A: We understand that inclement weather can occur unexpectedly. During minor storms, we usually proceed with the move as planned. To protect your furniture, we pad and wrap/band all items before they leave your home, minimizing exposure to the elements. Typically, the distance between the location and our truck is minimal, reducing the impact of light rain. However, if there is heavy rain, we can either wait for the rain to subside or reschedule the move, depending on the circumstances. Ultimately, we prioritize your comfort and safety, and if you believe the conditions are unsuitable for the move, we will accommodate your concerns. In the case of major weather events that pose risks to our workers’ safety, such as icy roads, strong winds, flooding, or dangerous heat indexes, we reserve the right to reschedule the move or employ additional movers (additional cost) to expedite completion.

Q: Can I tip the movers?

A: Tipping is not required, but it is certainly appreciated. If you feel that the movers have provided exceptional service and would like to express your gratitude, a tip can be given directly to the crew on the day of the move. You can offer a cash tip or provide refreshments such as cold drinks, snacks, or lunch. Your kind gestures are always valued and contribute to the positive working environment of our movers.

Q: Do you provide packing materials?

A: Yes, we offer a range of packing materials to assist you with your move. We have boxes in various sizes, packing tape, bubble wrap, packing paper, and mattress covers available for purchase. Our movers can deliver these materials to your location before the move or bring them on the day of the move for your convenience. If you prefer to obtain packing materials elsewhere, please ensure they are sturdy and appropriate for the items you plan to pack.

Q: Do you offer storage options?

A: At this time, we do not provide storage services. We certainly plan to offer this service in the future.  However, we can recommend reputable local storage facilities based on your needs and location.

Q: How can I contact YoozMove if I have additional questions or concerns?

A: If you have any further questions or concerns, our customer support team is available to assist you. You can reach us by phone at [phone number] or by email at [email address]. You can reach out to us through our contact page [here](contact-link). Our representatives will be happy to provide any necessary clarification and address any issues you may have. We are committed to providing you with a smooth and stress-free moving experience.

Q: Do movers take a lunch break? Should I provide lunch for them?

A: During longer moves, our movers may decide to take a lunch break. They usually stop enroute to the next location. Rest assured, the clock is stopped during their mealtime and any additional drive time required to reach the designated lunch spot. Providing lunch for our movers is not mandatory and generally not recommended. Our movers often bring their own meals, and others prefer to stop at local establishments along the way.

Q: Are there any special instructions for certain items?

A: Yes, when it comes to certain items, we recommend taking specific precautions. For instance, please ensure that oil and gas are drained from your lawn mower, and loose grass clippings are cleared. Additionally, clean ash and grease from your BBQ before the move.

Q: What items does YoozMove not move?

A: At YoozMove, there are certain items we cannot transport for safety and legal reasons. These items include:

– Valuables such as jewelry, money, medicine, laptops, documents, keys, gold, or silver.

– Hazardous or flammable materials like propane tanks, matches, cleaning products, firearms, ammunition, aerosols, paint, motor oil, and gasoline.

– Perishable items including food and plants.

– Liquids of any kind, as they can leak and cause damage to boxes and furniture.

Q: Does YoozMove offer assembly and disassembly services for beds?

A: Yes, at YoozMove, we provide basic assembly and disassembly services for beds, making the moving process more convenient for you.

Q: Can YoozMove disconnect and reconnect washers and dryers?

A: Absolutely! We offer basic disconnect and reconnect services for washers and dryers. However, please note that we do not provide additional electrical or plumbing services. If your new home has an incompatible outlet for your dryer, you’ll need to handle the installation of a new power cord yourself.

Q: What services does YoozMove not provide?

A: While we strive to accommodate your needs, there are certain services we do not offer. We do not perform any assembly that involves drilling into walls, such as removing or installing TV mounts or speakers. However, we can assist by lifting TVs off the wall. It is the customer’s responsibility to have the TV disconnected.

Q: Can I arrange a move without being present?

A: While we prefer that you are present for all or most of the move, we understand that circumstances may arise where you are unable to be present. In such cases, please inform us in advance, and we will make necessary arrangements to ensure a smooth move.

Q: How long does it take to complete a move?

A: The duration of your move depends on various factors, including:

– Number of boxes

– Amount of furniture

– Unpacked items

– Number of flights of stairs

– Size of elevator

– Distance from truck to your location

– Need for disassembly and reassembly of items

Considering these factors, here is the average time it takes to complete different types of moves:

– Studio/1 Bedroom (600 sq. ft.): 2-3 hours with 2 movers

– 2 Bedrooms (800 sq. ft.): 3-5 hours with 2-3 movers

– 3 Bedrooms (1,300 sq. ft.): 4-6 hours with 2-3 movers

– 4 Bedrooms (1,800 sq. ft.): 6-8 hours with 3-4 movers

– 5 Bedrooms (2,000+ sq. ft.): 8-10 hours with 4-5 movers

Pricing:

Q: Is there a deposit required to reserve a move slot with YoozMove?

A: No, we do not require a deposit in order to reserve a move slot with us. We understand that plans can change, so if you need to cancel or reschedule, kindly inform us as soon as possible. This gives us the opportunity to fill the vacant spot and accommodate your request by rebooking you into another convenient time. You can contact our team [here](contact-link).

Q: Is a deposit required to book a move?

A: Yes, for local moves and moves within Texas, we typically require a one-hour deposit to secure your reservation on our calendar. For more complex moves spanning multiple days, a higher deposit may be required. For interstate moves, a minimum deposit of $500 per truck assigned to the move is necessary. This deposit confirms your commitment and guarantees our services for the scheduled date. The remaining balance will be collected by the lead mover upon completion of the move.

Q: When is payment due for my move?

A: Payment is made at the end of your move. Our professional movers will stop the clock and provide you with the total cost of the move. We strive to ensure transparency and convenience in our payment process.

Q: What forms of payment do you accept?

A: We accept all major credit cards for payment. However, please note that if you are moving with us within Texas, we do not accept cash. We apologize for any inconvenience. We have made this decision to streamline our payment procedures and enhance security. We do not accept checks as a form of payment. For office moves requiring payment by check, please contact our office to confirm if it is acceptable.

Q: How much should I tip my movers?

A: At YoozMove, we appreciate your gratitude towards our movers. Tipping is not expected but certainly appreciated for a job well done. On average, our crews typically receive tips ranging from 10% to 15% of the final bill. If your movers provided exceptional service and went above and beyond, you have the option to leave a higher tip. However, tipping is entirely optional and at your discretion.

Q: How can I add a tip for my movers? Can I include it in the final bill?

A: While cash tips are usually preferred by our movers, you have the flexibility to leave a tip on a credit card if you prefer. You can discuss your preference with our team before the move begins. If you choose to include the tip in the final bill, we will ensure it is distributed evenly among the crew members who assisted with your move. Alternatively, if you wish to tip each individual mover separately, you are welcome to do so.

Q: What if I am unable to leave a tip for my movers?

A: We understand that moving expenses can add up, and tipping may not always fit within your budget. Rest assured, it is not a requirement. If you loved the service provided by our team but are unable to leave a tip, you can show your appreciation by leaving a positive review on platforms such as Yelp, Google, or Facebook. Your kind words and referrals to friends and family are highly valued and go a long way in supporting our business.

Avoiding Damages & Insurance:

Q: How do you ensure the safety of my items during the move?

A: To ensure the safety of your items and prevent damages during the move, we have implemented several measures. All furniture items are carefully padded and wrapped before they are picked up or moved. This protective layer of padding ensures that there is a barrier between your furniture and any walls, railings, or door jams it may come into contact with during the moving process. By safeguarding the furniture, we also protect the integrity of the home. Additionally, we take precautions to prevent damage to floors that are susceptible to scratches or other types of damage. This includes placing protective pads in high traffic areas and areas where we will be placing boxes.

Q: Does your company provide insurance for my move?

A: We provide basic shipping insurance as required by state law, valued at $0.60 per pound. Additionally, our cargo insurance covers up to $25,000 in case of complete loss, and our General Liability insurance covers up to $1,000,000. Please review our policies and procedures for details on limits of liability.

Q: Do you offer full coverage for all belongings?

A: For cases of total loss, we are not legally responsible, although we have always provided complete coverage for any damaged items. If you wish to have full coverage for all your belongings, you can consider purchasing transit insurance from trusted companies that offer such coverage. Please carefully review the policy terms, including the coverage and deductibles, as transit insurance is not regulated by the TxDMV or the Texas Department of Insurance.